All Tezoor orders are shipped via complimentary, fully insured express delivery. Your package will be discreetly unmarked to ensure security, and a direct signature will be strictly required upon delivery.

In-stock items are typically processed within 24 hours. Express shipping generally takes 1 to 3 business days, depending on your location. For bespoke or customized pieces, our concierge will provide you with a tailored timeline.

Yes, we deliver worldwide. Please note that international shipments may be subject to local duties and taxes, which are calculated at checkout to ensure a seamless delivery without unexpected fees.

We accept returns within 14 days of delivery for a full refund or exchange. To be eligible, the piece must be in its pristine, unworn condition, with all original packaging, certificates, and the Tezoor security tag still completely attached.

Please contact our Client Care team at contact@tezoor.com. We will provide you with a secure, prepaid shipping label and instructions on how to safely package your item for its return journey.

Authenticity is our absolute priority. Every bag undergoes a rigorous multi-point inspection by our in-house experts, scrutinizing the leather quality, stitching, hardware, date codes, and serial numbers. We guarantee the lifetime authenticity of every piece sold on Tezoor.

We strive to provide luxury items as complete as possible. The inclusion of original boxes, dust bags, authenticity cards, and receipts varies depending on the specific piece. The exact inclusions for each bag are always clearly detailed in the product description.