CUSTOMER CARE ✦

Shipping & Returns

Everything you need to know about receiving your authentic luxury piece and our hassle-free return policy.

Shipping Policy

Processing Time

All orders are subject to a standard processing time of 1-3 business days. During this period, our experts conduct a final quality and authentication check to ensure your piece meets our rigorous standards before it is carefully packaged and dispatched.

Delivery Options

We offer express, fully insured shipping within the European Union. Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Delivery times typically range from 2-5 business days depending on your location.

Return Policy

Our 14-Day Guarantee

We want you to love your Tezoor purchase. If for any reason you are not completely satisfied, we accept returns within 14 days of the delivery date.

Conditions for Return

• The item must be in the exact same condition as when it was received.
• The distinctive Tezoor security tag must remain attached and untampered. Removing the tag will void the return policy.
• All original packaging, dust bags, authenticity cards, and accessories must be included.

How to Initiate a Return

To initiate a return, please contact our concierge team at contact@tezoor.com with your order number. We will provide you with detailed instructions and a secure return shipping label. Please note that return shipping costs may be deducted from your final refund amount.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to the original method of payment within 5-10 business days.