Frequently Asked Questions

Every bag sold on Tezoor undergoes a rigorous multi-step authentication process by our in-house luxury experts. We examine the hardware, stitching, materials, date codes, and overall craftsmanship. We also use advanced AI technology as a secondary verification step to ensure 100% authenticity.

We only source bags in Excellent or Very Good condition. Our restoration artisans clean and condition the leather to ensure the bag looks its absolute best before it reaches you. Any minor wear is clearly detailed in the product description.

Whenever possible, we include the original dustbag, box, and authenticity cards. If the original packaging is not available, the bag will come with a premium organic cotton Tezoor dustbag to protect your investment.

We offer Free Worldwide Shipping for the EU with no customs fees. Orders are typically processed within 1-2 business days. Delivery within Europe usually takes 2-4 business days. International deliveries take 5-7 business days depending on the destination.

For all orders shipped within the European Union, there are no customs duties or taxes. For international orders outside the EU, the customer is responsible for any applicable import duties or taxes levied by their country.

Yes, we accept returns within 14 days of delivery. The item must be in the exact same condition as when it was shipped, with the Tezoor authenticity tag still attached. Once the tag is removed, the item cannot be returned.

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay through our secure checkout system.

We are currently partnering with financial providers to offer split payments. This feature will be available very soon at checkout.